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Terms And Conditions

The purchase of this item constitutes acknowledgement and acceptance of all the terms and conditions by the buyer. If you do not agree to all of the terms listed below, please do not place an order with us.

Due to the differences in monitor, display driver, printer and print driver settings, the colour of your candle’s decorations including text, ribbon and any other adornments, may not exactly match the colour you see on your screen or on your printer.

Proofs will generally be available within 48 hours of completing and verifying your order.

No changes to artwork are permitted after approval.

You warrant that all images supplied by you are only those where you own copyright, or have the copyright owner's permission to reproduce.

Unless expressly informed otherwise, Signature Candles assumes the right to use images of completed candles on Signature Candles marketing materials and media, including but not limited to brochures, flyers, the Signature Candles website and the Signature Candles Facebook page. Signature Candles reserves all rights in association with images of completed candles.

Once artwork has been approved and paid for, your item/s will be shipped within 3-5 days.

We have a range of shipping options available including Registered Australia Post, Express Post and Pick Up.

All items will be packed in an Australia Post box, with bubble wrap and shredded paper to ensure safe delivery.

If you have any queries at all regarding the above, please do not hesitate to Contact Us.


Returns Policy

We, at Signature Candles, guarantee and take pride in our work, and in the unlikely event we have made an error with regard to the order specifications, we will offer you a refund, replacement or credit upon your return of the goods, provided we are notified within 5 days, and the items returned to us within 10 days.

Please note that this return policy does not apply where the customer has made an error or the candle has been used or if you change your mind.

Every effort is made to ensure accuracy of each order and safe delivery of your goods.

Please Contact Us if there are any problems with your order, and we will do our best to rectify the situation.